Justin Eckhardt

Recent Posts

Understanding Revit Build Numbers

December 23, 2015 By Justin Eckhardt Leave a comment

One of the most common and frustrating issues our support team deals with is trying to get everyone in an organization on the same level "Revit" playing field. If you utilize the worksharing features of Revit, Revit Architecture, or Revit MEP, then you're probably familiar with this issue.

Everyone in the worksharing group has to use the same version or build number of Revit, or face the consequences of data corruption and design errors. One of the most common support inquiries we get for Revit is, “My update won’t apply because of the following error message...”

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Tagged with Autodesk Revit, Tech Support, AEC, Infrastructure, Technology, Revit, Autodesk 2016, Manufacturing, Software, Revit Structure, Revit Architecture, Software Installation, Software Download, Software Deployment, Revit LT, Build Numbers, Software Alignment, Revit MEP, OEM Customer Download, Software Upgrades, CAD Manager, Revit R2, UR3, Software Support, Software Versions, Revit Build Numbers

Using Autodesk Products in Windows 10

October 12, 2015 By Justin Eckhardt Leave a comment

Did you upgrade to Windows 10 before checking the compatibility listings for Autodesk 2016 products?  

Now, you can join the queue of folks wondering when Autodesk will officially support Windows 10. Don’t pull out your hair or start sending deep space distress messages hidden in your robot androids, just yet... There is still hope!

To get you started, I'll address a couple of typical Windows 10 compatibility concerns and status for a few different Autodesk products.

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Tagged with Technical Support, Tech Support, Navisworks, Revit, Autodesk 2016, AutoCAD, Autodesk, Windows10, Windows 10, Rolling Back Windows 10, AutoCAD Electrical, AutoCAD 2016, Display Scaling, Microsoft

"Houston, We Have a Problem"... Autodesk Display Issues

July 01, 2015 By Justin Eckhardt Leave a comment

If your Autodesk product doesn’t seem to be acting right, the first and easiest thing to troubleshoot and rule out is your graphics hardware.  The following procedure can be used to fix a number of display issues, including mouse trailing, objects not displaying properly, software crashes, as well as software hang ups.

First, you need to take note of the type of graphics display hardware you’re using.  Although we recommend using Certified Autodesk Hardware, that doesn’t mean you can’t use the software without it.  It simply means you need to turn off hardware acceleration to improve system functionality and performance.  This prevents the outsourcing of hefty graphical calculations to your system’s local CPU and memory.  Disabling hardware acceleration has little to no effect on the usage of the software unless you’re actually creating high quality renderings, in which case you most likely have certified hardware.

To see which driver you’re using, open the device manager, select your graphics adapter, right click, and go to properties.

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Tagged with Technical Support, Download, Autodesk Revit, virtual agent, Autodesk Inventor, Inventor, Tech Support, Hardware Acceleration, Hardware, Revit, Software, Autodesk, Autodesk Virtual Agent, Software Installation, Software Download, Graphics Hardware Issues, Graphics Performance, Certified Autodesk Hardware, windows driver update, disabling hardware

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