"Houston, We Have a Problem"... Autodesk Display Issues

July 01, 2015 By Justin Eckhardt Leave a comment

If your Autodesk product doesn’t seem to be acting right, the first and easiest thing to troubleshoot and rule out is your graphics hardware.  The following procedure can be used to fix a number of display issues, including mouse trailing, objects not displaying properly, software crashes, as well as software hang ups.

First, you need to take note of the type of graphics display hardware you’re using.  Although we recommend using Certified Autodesk Hardware, that doesn’t mean you can’t use the software without it.  It simply means you need to turn off hardware acceleration to improve system functionality and performance.  This prevents the outsourcing of hefty graphical calculations to your system’s local CPU and memory.  Disabling hardware acceleration has little to no effect on the usage of the software unless you’re actually creating high quality renderings, in which case you most likely have certified hardware.

To see which driver you’re using, open the device manager, select your graphics adapter, right click, and go to properties.


On the Driver tab, make note of the Driver Version as shown.




Use the Certified Hardware search tool to see if your device is listed as Certified.


If your device is listed as certified in the list, you can click on the link to download the appropriate driver.  For this example, we chose the AMD FirePro W5000.


Compare the driver version to see if you already have the certified driver installed.  You want the newest one, with the green check mark, to ensure the best functionality.

If you already have the correct driver installed, you should be able to proceed with turning hardware acceleration on in the options dialogue box of the Autodesk product.  If you need to download and install the driver, do so and accept all the default settings for installation.capture5

If your hardware isn’t certified, I would recommend using the Windows Driver Update to get the latest compatible drivers.  From the device manager, right click on your device and choose Update Driver Software.



Then choose “Search Automatically for updated driver software.”  This will download and install the appropriate driver from Microsoft’s driver database.



Once you have verified that the correct certified driver is applied, you can verify that Hardware Acceleration is on and working properly, through the options dialogue box for the program.  All of the Autodesk products have a similar options dialogue with graphics settings, as shown below. You have to be in a drawing in order for the Options button to appear in the menu.  GRAPHICSCONFIG is the text command shortcut.



Once you’re in to the Options dialogue box, go to the System tab and select Graphics Performance.


The Graphics Performance dialogue box will display the current driver version, and here is where you can turn Hardware Acceleration on or off.



Disabling Hardware acceleration is as easy as clicking the button and clicking ok.



Other Autodesk products are slightly different, but still disable hardware acceleration through the Options dialogue box. The options dialogue box in both Inventor and Revit is in the same location, but the settings are a little bit different.


Once you’re in the options dialogue box on the Hardware tab, setting the graphics setting to Performance or Conservative should solve any graphics related issues as shown.



In the Options selection pane, click Graphics and uncheck Use Hardware Acceleration.


That’s it for troubleshooting graphics related issues.  If your issue persists after disabling hardware acceleration, you might have a corrupt installation.  I would re-install from a different installation source to see if your installation media is corrupted.  I prefer the Virtual Agent downloads, as they are closest to the actual physical media.

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Tagged with Technical Support, Download, Autodesk Revit, virtual agent, Autodesk Inventor, Inventor, Tech Support, Hardware Acceleration, Hardware, Revit, Software, Autodesk, Autodesk Virtual Agent, Software Installation, Software Download, Graphics Hardware Issues, Graphics Performance, Certified Autodesk Hardware, windows driver update, disabling hardware

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