"Houston, We Have a Problem"... Autodesk Display Issues

July 01, 2015 By Justin Eckhardt Leave a comment

If your Autodesk product doesn’t seem to be acting right, the first and easiest thing to troubleshoot and rule out is your graphics hardware.  The following procedure can be used to fix a number of display issues, including mouse trailing, objects not displaying properly, software crashes, as well as software hang ups.

First, you need to take note of the type of graphics display hardware you’re using.  Although we recommend using Certified Autodesk Hardware, that doesn’t mean you can’t use the software without it.  It simply means you need to turn off hardware acceleration to improve system functionality and performance.  This prevents the outsourcing of hefty graphical calculations to your system’s local CPU and memory.  Disabling hardware acceleration has little to no effect on the usage of the software unless you’re actually creating high quality renderings, in which case you most likely have certified hardware.

To see which driver you’re using, open the device manager, select your graphics adapter, right click, and go to properties.

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Tagged with Technical Support, Download, Autodesk Revit, virtual agent, Autodesk Inventor, Inventor, Tech Support, Hardware Acceleration, Hardware, Revit, Software, Autodesk, Autodesk Virtual Agent, Software Installation, Software Download, Graphics Hardware Issues, Graphics Performance, Certified Autodesk Hardware, windows driver update, disabling hardware

Tips & Tricks: Methods for Downloading Autodesk Software (Part 2)

 This article was written by ASI Technical Specialist, Anthony Chiles, for The Industry.

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Tagged with Technical Support, Download, Tech Support, downloads, Advanced Solutions, Software, Support, Autodesk, Autodesk Virtual Agent, Autodesk Software, Software Installation, Software Download

Tips & Tricks: Methods for Downloading Autodesk Software (Part 1)

This article was written by ASI Technical Specialist, Anthony Chiles, for The Industry.

The ASI Technical Support line is always receiveing calls from new and existing software users for guidance in downloading Autodesk software. I've created a quick and easy two-part reference guide to downloading software, that is quick and easy... Just follow the steps:

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Tagged with Technical Support, Download, Tech Support, downloads, Autodesk Account, Advanced Solutions, Software, Support, Autodesk, Autodesk Software, Software Installation, Software Download

How to Download Software from Autodesk's Virtual Agent

February 12, 2014 By Marina Hill Leave a comment

If you are unable to download directly from Subscription Center or you don’t have a Subscription Center account, this is another way to download software from Autodesk.com. The versions available from this site are current and 2/3 versions back (congruent to when the seat/suite was made available).

Before you start your download:

  • Close all other programs i.e., Outlook, etc.
  • Temporarily disable your pop-up blocker

Note: Your Anti-Virus may inhibit the download, so temporarily adjusting or disabling your anti-virus to allow the download and running of the Autodesk software may be necessary. Then go to the www.Autodesk.com to re-download your software.

You can download your products if you log into the Autodesk Subscription Center or you can download directly from the Autodesk Account Log In.

If you do not have an Autodesk account, use our Virtual Agent that can be found on the self-service Activation Log In page. The Virtual agent will download a completed installer file.

To download software without logging in, go to self-service Activation Log In page which takes you to this page & click ASK.

From there you’ll see this screen, click on Download Links…

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Tagged with Download, Subscription, Autodesk.com, subscription center, virtual agent, Tech Support, AEC, Infrastructure, Manufacturing

How to Download from Subscription Center

February 05, 2014 By Marina Hill Leave a comment

Before you start your download, close all other programs (i.e., Outlook, etc.) and temporarily disable your pop-up blocker.

Note: Your Anti-Virus may inhibit the download, so temporarily adjusting or disabling your anti-virus, to allow the download and running of the Autodesk software, may be necessary.

Log into Subscription Center and go to Get Your Upgrade.

If you see the page below, just click on get re-directed to the downloads page.

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Tagged with Download, Subscription, subscription center, Tech Support, Autodesk

Downloading Product Software from Autodesk

August 28, 2013 By Doug Folck Leave a comment

Are you unable to download your Autodesk product from the Subscription Center? Would you like to try a product for 30 days but find it is not available as a Trial download? Would you like to download a single product instead of your full Design Suite?

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Tagged with Download, Trial, Subscription, Tech Support, AEC, Infrastructure, Manufacturing, Autodesk

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