"Houston, We Have a Problem"... Autodesk Display Issues

July 01, 2015 By Justin Eckhardt Leave a comment

If your Autodesk product doesn’t seem to be acting right, the first and easiest thing to troubleshoot and rule out is your graphics hardware.  The following procedure can be used to fix a number of display issues, including mouse trailing, objects not displaying properly, software crashes, as well as software hang ups.

First, you need to take note of the type of graphics display hardware you’re using.  Although we recommend using Certified Autodesk Hardware, that doesn’t mean you can’t use the software without it.  It simply means you need to turn off hardware acceleration to improve system functionality and performance.  This prevents the outsourcing of hefty graphical calculations to your system’s local CPU and memory.  Disabling hardware acceleration has little to no effect on the usage of the software unless you’re actually creating high quality renderings, in which case you most likely have certified hardware.

To see which driver you’re using, open the device manager, select your graphics adapter, right click, and go to properties.

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