"Houston, We Have a Problem"... Autodesk Display Issues

July 01, 2015 By Justin Eckhardt Leave a comment

If your Autodesk product doesn’t seem to be acting right, the first and easiest thing to troubleshoot and rule out is your graphics hardware.  The following procedure can be used to fix a number of display issues, including mouse trailing, objects not displaying properly, software crashes, as well as software hang ups.

First, you need to take note of the type of graphics display hardware you’re using.  Although we recommend using Certified Autodesk Hardware, that doesn’t mean you can’t use the software without it.  It simply means you need to turn off hardware acceleration to improve system functionality and performance.  This prevents the outsourcing of hefty graphical calculations to your system’s local CPU and memory.  Disabling hardware acceleration has little to no effect on the usage of the software unless you’re actually creating high quality renderings, in which case you most likely have certified hardware.

To see which driver you’re using, open the device manager, select your graphics adapter, right click, and go to properties.

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Tagged with Technical Support, Download, Autodesk Revit, virtual agent, Autodesk Inventor, Inventor, Tech Support, Hardware Acceleration, Hardware, Revit, Software, Autodesk, Autodesk Virtual Agent, Software Installation, Software Download, Graphics Hardware Issues, Graphics Performance, Certified Autodesk Hardware, windows driver update, disabling hardware

Graphics Related Problems With Autodesk Software

September 12, 2013 By Advanced Solutions Leave a comment

If you experience symptoms of graphics related problems with your Autodesk software (e.g. software not starting, terminating during startup, problems with panning and zooming, Fatal Errors, Unhandled Exceptions, rendering errors, artifacts appearing in drawings and models, computer desktop showing in viewports, etc.) then the following suggestions may help optimize your machine’s performance with respect to graphics.

The Autodesk Certified Hardware page recommends suitable video hardware and drivers for current Autodesk products. It may be necessary to upgrade/downgrade your video graphics hardware driver version.

You may also find that your video graphics hardware is either unsupported or untested for use with your Autodesk product. Unsupported video graphics hardware does not provide all the features & 3D graphic capabilities required by Autodesk products.

Mirror video card drivers often get installed along with remote desktop software (e.g. LogMeIn®, Dameware®, etc.). Mirror video card drivers conflict with main video card drivers, causing errors in graphics intensive applications like those from Autodesk. Mirror video card drivers can be uninstalled from the Device Manager on the Windows Control Panel (Start Menu button > Control Panel > Device Manager > expand the Display Adapters tree > right-click the LogMeIn adapter and select Uninstall from the menu > restart the computer after the process completes).

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Tagged with Intel HD Graphics, NVIDIA Quadro, Nvidia, GeForce, Tech Support, AEC, Infrastructure, Hardware Acceleration, Manufacturing, Autodesk, ATI FireGL, Video card

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