Understanding Revit Build Numbers

December 23, 2015 By Justin Eckhardt Leave a comment

One of the most common and frustrating issues our support team deals with is trying to get everyone in an organization on the same level "Revit" playing field. If you utilize the worksharing features of Revit, Revit Architecture, or Revit MEP, then you're probably familiar with this issue.

Everyone in the worksharing group has to use the same version or build number of Revit, or face the consequences of data corruption and design errors. One of the most common support inquiries we get for Revit is, “My update won’t apply because of the following error message...”

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Tagged with Autodesk Revit, Tech Support, AEC, Infrastructure, Technology, Revit, Autodesk 2016, Manufacturing, Software, Revit Structure, Revit Architecture, Software Installation, Software Download, Software Deployment, Revit LT, Build Numbers, Software Alignment, Revit MEP, OEM Customer Download, Software Upgrades, CAD Manager, Revit R2, UR3, Software Support, Software Versions, Revit Build Numbers

Top 6 Benefits of Networking Your Autodesk Software

November 05, 2015 By Advanced Solutions Leave a comment

Why Networked Software Beats Out Standalone for Project Teams

Does your project team run its Autodesk software applications on their individual computers? If you’re still working in an environment where every individual is running software applications as standalone licenses, you may want to consider adopting a networked license approach to maximize efficiency within your organization.

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Tagged with Tech Support, AEC, Infrastructure, Manufacturing, News & Events, Autodesk, Autodesk Software, Software Installation, Networking, Network Licensing, Standalone Licensing, File Sharing, Software Deployment

Autodesk Account Management - What You Need To Know

September 28, 2015 By Anthony Chiles Leave a comment

We have realized that finding information about Autodesk Account management isn't always easy.  In this article, you will find the links that will provide you with instructions for working with all facets of your Autodesk Account.

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Tagged with Tech Support, Subscrition Services, Autodesk Account, Software, Support, Autodesk, Autodesk Software, Software Installation, Software Download, Desktop Subscription

"Houston, We Have a Problem"... Autodesk Display Issues

July 01, 2015 By Justin Eckhardt Leave a comment

If your Autodesk product doesn’t seem to be acting right, the first and easiest thing to troubleshoot and rule out is your graphics hardware.  The following procedure can be used to fix a number of display issues, including mouse trailing, objects not displaying properly, software crashes, as well as software hang ups.

First, you need to take note of the type of graphics display hardware you’re using.  Although we recommend using Certified Autodesk Hardware, that doesn’t mean you can’t use the software without it.  It simply means you need to turn off hardware acceleration to improve system functionality and performance.  This prevents the outsourcing of hefty graphical calculations to your system’s local CPU and memory.  Disabling hardware acceleration has little to no effect on the usage of the software unless you’re actually creating high quality renderings, in which case you most likely have certified hardware.

To see which driver you’re using, open the device manager, select your graphics adapter, right click, and go to properties.

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Tagged with Technical Support, Download, Autodesk Revit, virtual agent, Autodesk Inventor, Inventor, Tech Support, Hardware Acceleration, Hardware, Revit, Software, Autodesk, Autodesk Virtual Agent, Software Installation, Software Download, Graphics Hardware Issues, Graphics Performance, Certified Autodesk Hardware, windows driver update, disabling hardware

Tips & Tricks: Methods for Downloading Autodesk Software (Part 2)

 This article was written by ASI Technical Specialist, Anthony Chiles, for The Industry.

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Tagged with Technical Support, Download, Tech Support, downloads, Advanced Solutions, Software, Support, Autodesk, Autodesk Virtual Agent, Autodesk Software, Software Installation, Software Download

Tips & Tricks: Methods for Downloading Autodesk Software (Part 1)

This article was written by ASI Technical Specialist, Anthony Chiles, for The Industry.

The ASI Technical Support line is always receiveing calls from new and existing software users for guidance in downloading Autodesk software. I've created a quick and easy two-part reference guide to downloading software, that is quick and easy... Just follow the steps:

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Tagged with Technical Support, Download, Tech Support, downloads, Autodesk Account, Advanced Solutions, Software, Support, Autodesk, Autodesk Software, Software Installation, Software Download

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