Civil 3D: Grading Issues – Duplicate items that can't be removed.

September 20, 2016 By Leo Lavayen Leave a comment

In a recent update and clean up of a Civil 3D template for a client, I ran into an issue with the Grading configuration.

The issue:

Looking at the Grading collection (from Settings tab of the Toolspace) there were Grading Criteria Sets and individual Criteria that are duplicates with a dot and number (.#) as prefixes. Even in a clean and empty drawing, you will not be able to erase them. If you attempt this, you might find yourself in an unexpected software crash, regardless of the Service Pack.

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Tagged with Tech Support, Civil 3D, Styles, Grading, Support, akn_include

Simulation... Why it's No Longer a Luxury!

August 17, 2016 By Nick Duff Leave a comment

Not too long ago, the cost of performing high-level analysis and simulation was a complicated and costly process, that was rarely necessary. However, things have changed in today's business climate, of being low-cost and highly competitive in this fast-paced world.  We have to be able to iterate and improve designs quickly, with accuracy, and without the burden and time-consuming nature of prototyping. Who has the budget to do that these days?  This leaves us with one alternative... Simulation!

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Tagged with Simulatiion CFD, Simulation DFM, 3D, Autodesk Platinum Partner, Training, ATC, mechanical engineering, Autodesk Inventor, Engineer, Service, analysis, Manufacturing, Simulation, Platinum Support, Support, Autodesk Simulation, SolidWorks, CAD, CAD Manager, Simulation FEA, 2D, Implementation, applications, linear, consultant, Inventor Professional, non-linear, engineering manager, Trusted Advisor

Autodesk Account Management - What You Need To Know

September 28, 2015 By Anthony Chiles Leave a comment

We have realized that finding information about Autodesk Account management isn't always easy.  In this article, you will find the links that will provide you with instructions for working with all facets of your Autodesk Account.

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Tagged with Tech Support, Subscrition Services, Autodesk Account, Software, Support, Autodesk, Autodesk Software, Software Installation, Software Download, Desktop Subscription

Tips & Tricks: Methods for Downloading Autodesk Software (Part 2)

 This article was written by ASI Technical Specialist, Anthony Chiles, for The Industry.

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Tagged with Technical Support, Download, Tech Support, downloads, Advanced Solutions, Software, Support, Autodesk, Autodesk Virtual Agent, Autodesk Software, Software Installation, Software Download

Tips & Tricks: Methods for Downloading Autodesk Software (Part 1)

This article was written by ASI Technical Specialist, Anthony Chiles, for The Industry.

The ASI Technical Support line is always receiveing calls from new and existing software users for guidance in downloading Autodesk software. I've created a quick and easy two-part reference guide to downloading software, that is quick and easy... Just follow the steps:

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Tagged with Technical Support, Download, Tech Support, downloads, Autodesk Account, Advanced Solutions, Software, Support, Autodesk, Autodesk Software, Software Installation, Software Download

Spotlight on ASI Technical Support

February 26, 2014 By April Raque Leave a comment
Doug Folck
Lead Technical Support

Doug Folck, Lead Technical Support, is in our Technical Support Spotlight. I sat down with him to ask some questions about his role at Advanced Solutions, life and the things he does for fun.

How long have you been with Advanced Solutions?
In 1988, I began my own business oriented computer service company. Advanced Solutions quickly became my best customer. In 1993, I joined Advanced Solutions as VP of Operations.

What does a Lead Technical Support person do?
Engages in the daily queue of technical support cases, plus, mentors other tech support representatives. I work to create an environment, which enables continuous improvement.

What Autodesk software do you support on?
To some degree, all Autodesk products … I have a special interest and knowledge of GIS, infrastructure and mapping applications.

What do you enjoy most about your role?
There’s always something new to learn. Learning is living! If you’re not continually learning something new, then you merely exist.

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Tagged with Technical Support, Tech Support, Backburner, Infrastructure, Vault, learning, Technology, Revit, Advanced Solutions, News & Events, Support, Autodesk

Meet the Man: John Duvall Joins the Advanced Solutions Technical Sales Team

February 06, 2014 By April Raque Leave a comment
John Duvall
Technical Sales Representative
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Tagged with Investment, Training, Technical Sales, Solutions, Technology, Advanced Solutions, business, Manufacturing, Software, Platinum Support, News & Events, Support, Business Services, Autodesk

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