"Houston, We Have a Problem"... Autodesk Display Issues

July 01, 2015 By Justin Eckhardt Leave a comment

If your Autodesk product doesn’t seem to be acting right, the first and easiest thing to troubleshoot and rule out is your graphics hardware.  The following procedure can be used to fix a number of display issues, including mouse trailing, objects not displaying properly, software crashes, as well as software hang ups.

First, you need to take note of the type of graphics display hardware you’re using.  Although we recommend using Certified Autodesk Hardware, that doesn’t mean you can’t use the software without it.  It simply means you need to turn off hardware acceleration to improve system functionality and performance.  This prevents the outsourcing of hefty graphical calculations to your system’s local CPU and memory.  Disabling hardware acceleration has little to no effect on the usage of the software unless you’re actually creating high quality renderings, in which case you most likely have certified hardware.

To see which driver you’re using, open the device manager, select your graphics adapter, right click, and go to properties.

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Tagged with Technical Support, Download, Autodesk Revit, virtual agent, Autodesk Inventor, Inventor, Tech Support, Hardware Acceleration, Hardware, Revit, Software, Autodesk, Autodesk Virtual Agent, Software Installation, Software Download, Graphics Hardware Issues, Graphics Performance, Certified Autodesk Hardware, windows driver update, disabling hardware

How to Download Software from Autodesk's Virtual Agent

February 12, 2014 By Marina Hill Leave a comment

If you are unable to download directly from Subscription Center or you don’t have a Subscription Center account, this is another way to download software from Autodesk.com. The versions available from this site are current and 2/3 versions back (congruent to when the seat/suite was made available).

Before you start your download:

  • Close all other programs i.e., Outlook, etc.
  • Temporarily disable your pop-up blocker

Note: Your Anti-Virus may inhibit the download, so temporarily adjusting or disabling your anti-virus to allow the download and running of the Autodesk software may be necessary. Then go to the www.Autodesk.com to re-download your software.

You can download your products if you log into the Autodesk Subscription Center or you can download directly from the Autodesk Account Log In.

If you do not have an Autodesk account, use our Virtual Agent that can be found on the self-service Activation Log In page. The Virtual agent will download a completed installer file.

To download software without logging in, go to self-service Activation Log In page which takes you to this page & click ASK.

From there you’ll see this screen, click on Download Links…

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Tagged with Download, Subscription, Autodesk.com, subscription center, virtual agent, Tech Support, AEC, Infrastructure, Manufacturing

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